Payment and Shipping Terms

General information about shipping

Fast delivery with DHL or DPD (approx. 5-7 working days within Germany, usually within 72 hours!). As soon as the package has been handed over to the transport service provider, you will receive a shipping confirmation including a tracking number. With this you can check the status of the shipment on the portal of the shipping company.

Please note: Sometimes delivery dates may vary due to a high volume of orders. The updated delivery dates will be displayed again on the order confirmation page.

Packing Station:

You have the option of having your goods delivered to a packing station. Please enter the different delivery address in the input field in the goods recipient address.

The following data must not be missing or must be entered in the correct order so that DHL can deliver correctly:

  • First name / Name
  • 123456789 (only the postal number = DHL Packstation customer number in the additional address field)
  • Packstation 123 (only the Packstation + its number in the street / house number fields)
  • 12345 City
  • Germany

Express Shipping:

Express delivery is not possible.

Delivery to Germany - Shipping costs 0.00 € free.

Delivery to Zone 1: Within the EU - shipping costs 9.90 € (3.70 € small goods) and free from 250 €.

You do not need any customs documents for shipping to EU countries.

  • Belgium
  • Bulgaria
  • Denmark (except Faroe Islands, Greenland)
  • Estonia
  • Finland (except Åland Islands)
  • France (except overseas territories and departments)
  • Greece (except Mount Athos)
  • Ireland
  • Italy (except Livigno and Campione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands (except non-European areas)
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czech Republic
  • Hungary
  • Cyprus (except northern part)

Delivery to Zone 2: Rest of Europe - shipping costs 17.90 € (3.90 € small goods) and free from 400 €.

  • Switzerland
  • Great Britain (except Channel Islands)
  • Norway
  • Liechtenstein
  • San Marino
  • Vatican City
  • ​Andorra
  • Greenland (Denmark)
  • Iceland
  • Albania

Special information on shipping abroad:

Deliveries abroad outside the European Union may incur customs duties, taxes and fees that are not included in the total price displayed.